Shipping
Something something something shipping is always free.
Domestic Shipping
Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. Some made to order items can take up to 10 days to create, cool down, and be ready to ship. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
If you need expedited shipping or a rush order, please contact us prior to placing your order so we can accommodate you.
International Shipping
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 or more weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
Returns & Exchanges
Due to the nature of our products, we cannot accept returns. We will offer a replacement or a shop credit for certain circumstances. Please send us an email at [email protected] with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Order Issues
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up. Please keep in mind that the products you are buying are handmade and one-of- a-kind so they tend to have variations from piece to piece (slight changes in color for example).
Damaged Items
Damages: If you receive a damaged item, contact us immediately at [email protected]. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Return Costs
Charged Glassworks is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Charged Glassworks.